Lee & McShane PC GUARANTEE POLICY

Lee & McShane PC Safe Shopping Guarantee gives you the most comprehensive protection available on the Web today. THREE important ways when you shop at our web store:

1. We guarantee your Credit Card Safety so that you never have to be concerned about credit card security,
2. We guarantee your 100% Satisfaction when ordering any of our products, and
3. We guarantee your Privacy by not releasing your personal information to any 3rd party.

Credit Card Safety Guarantee

We use industry standard encryption technology to protect your personal data, including your credit card information to assure that every transaction you make at Lee & McShane PC will be safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. Should any unauthorized use of your credit card take place, through no fault of your own because of purchases made on Lee & McShane PC¹s website and your bank holds you liable for up to the $50 maximum and we will pay this entire liability for you. That's our risk free shopping commitment to you.

100% Satisfaction Guarantee

Lee & McShane PC takes great pride in providing educational services to the design community. We strive to select unique and interesting topics in order for our product to be a comprehensive learning source while providing excellent value.

Despite everyone's best efforts, we realize that customers are buying items over the Internet, and are making decisions based on description and photographs. We also realize there may be times when someone may not feel that a particular product is what they exactly wanted, for whatever reason To assure your 100% complete satisfaction, Lee & McShane PC will resolve any issue to your 100% satisfaction or we will give you your money back. The only additional fee you will be responsible for is the shipping of the product back to us. Any test results for the product will not be reported or recognized by Lee & McShane, PC in the event you return the product.

Privacy Guarantee

Lee & McShane PC knows that you are concerned about how your personal information is used and shared, and we respect the importance of maintaining the privacy of our visitors and customers. In short, we agree not to release your individual personal information to any party without your permission. Please see our Privacy Policy.

Mail-Order Rule

The federal Mail-Order Rule, also known as the 30-Day Rule requires businesses that advertise mail or telephone-order merchandise to have a reasonable basis for stating or implying that they can ship within a certain time. Even if no shipment time is stated, the law requires merchants to have a reasonable basis for believing that they can ship within 30 days (thus, the nickname). If a business discovers it cannot ship on time, it must seek your consent to delay shipment. If it is unable to obtain that consent, the merchant must, without any request from you, promptly refund all the money you paid.

Fair Credit Billing Act

If you're charged for something you didn't order, you must notify your credit card provider in writing in accordance with its reporting rules and procedures and the federal Fair Credit Billing Act. Under the act, if you find such a mistake on your bill, you must send a written letter to the creditor within 60 days after the first bill containing the error was mailed to you. Consumer advocates recommend you send the letter by certified mailing with a return receipt request, so you have proof of the mailing date. The Better Business Bureau recommends that you include:

• A copy of your credit card statement showing your name and credit card number and unauthorized charge in dispute and
• A statement explaining the billing error and the dollar amount involved.

Your card issuer must respond to your letter within 30 days after it is received unless the problem is resolved within that period. While a bill is being disputed, the creditor may not threaten to damage your credit rating or report you as delinquent to anyone. In addition, most banks cover all the charges that result from unauthorized use of your credit card or limit your liability to the $50 required by federal law.